Subscriptions
GccFY is sold by subscription, billed in advance and renewed automatically until cancelled. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders; Paddle handles payments, invoices, taxes and refunds. You can cancel at any time from the Billing page or by writing to us; access stays until the end of the paid period.
14-day money-back guarantee
If the service is not what you expected, ask within 14 days of your first paid purchase and we refund it in full.
Renewals
- If a renewal was charged and you did not mean to keep the subscription, write to us within 14 days of the charge; if the new period was not used, we refund it.
- Otherwise renewals are not refunded, and we do not refund partial periods or unused time.
Service problems
If an outage keeps you from using the service for a large part of your period, write to us: we credit or refund the time lost.
How to ask
Email contact@gccfy.com from your account's address with the subject "Refund request" and the order number from your Paddle receipt, or use the link in that receipt to reach Paddle directly. Refunds go back to the original payment method; Paddle usually processes them within 5 to 10 working days.
Abuse
Accounts closed for breaking the Terms of Service are not refunded.
Your legal rights
This policy does not limit any mandatory consumer right you have under the law that applies to you.